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Questions

Q: What must I bring with me to tour an apartment?
A: Valid Government Issued Photo ID
Q: What are your Application and Administrative charges?
A: Application Fee: $65.00 Per Person
Administration Fee: $100.00 Per Apartment
Deposit: $200.00 1 Bedroom, $300.00 2 Bedroom, & $400.00 3 Bedroom
Q: What are the income and credit qualifications?
A: 3 times the monthly rent, require proof of income, 3rd party credit screen.
Q: What is acceptable “proof of income” to sign a lease?
A: 3 most current pay stubs, 3 most current months of bank statements, or W2 for the prior two years.
Q: What happens if I qualify for an apartment, but my roommate does not?
A: The roommate will not be approved to lease/live onsite.
Q: Is my security deposit totally refundable?
A: Yes, less any damage charges or if the lease is cancelled prior to move in.
Q: If I get a job transfer, can I break the lease?
A: You would have to provide 60-day written notice, pay termination fee, and pay back any concessions given.
Q: Can I change to a month-to-month lease plan after my first year?
A: Lease will automatically default into a MTM lease after completion, unless you renew or give a 60-day written notice. A month to month fee will apply.
Q: Do you accept short term leases?
A: We do not offer any lease terms less than 13 months; subject to change.
Q: Am I required to have renters' insurance?
A: Yes, $100,000 personal liability and the policy must have your unit and list all adults on the lease.
Q: Do you offer furnished apartments?
A: No
Q: Do you offer corporate apartments?
A: Yes, through 3rd party services.
Q: If something needs to be repaired in my apartment, how do I report it?
A: Please place your maintenance request in your resident portal.
Q: When is my rent payment due?
A: 1st of the month, this includes holidays.
Q: What day of the month am I liable for a late charge?
A: Rent is due on the 1st of the month and late fees begin on the 4th.
Q: Will you accept electronic payments from my bank?
A: Yes, you are responsible for payments getting into the office on time.
Q: Is there a place where I can pay my rent after office hours?
A: Online resident portal.
Q: There is a person who might be staying with me for a while, is that permitted by the lease?
A: No more than 7 consecutive days.
Q: Do you have reserved parking?
A: Yes, there is a monthly cost associated with a reserved parking space.
Q: I have a motorcycle, where can I park it?
A: In any parking space designated for vehicles
Q: My children live with me in the summer; do I need to notify your office when they arrive?
A: Yes, the office should be made aware and they should be added to the lease as minor occupants.
Q: Can I install my satellite dish at my apartment?
A: No
Q: Do you have cable services?
A: Yes, we have AT&T and Comcast.
Q: Does the property have a swimming pool?
A: Yes
Q: Does the property offer on-site recycling?
A: Yes
Q: Are gas grills permitted at your property?
A: No, the property has gas grills onsite for residents to use.
Q: Is there any additional storage space available at your property?
A: Yes, we have additional storage space onsite.
Q: Are residents permitted to paint their apartment?
A: Yes, but must paint or be charged to return color back to original color upon move out.
Q: Will you accept my delivery packages for me?
A: No, all packages should be placed in the package locker system.
Q: Do you have a list of Preferred Employers?
A: We have a Corporate Advantage Program. Yes, we waive the admin fee.
Q: Where do I register to Vote?
A: https://www.votetexas.gov/register-to-vote/
Q: How is your property different from the competition?
A: - High end Finishes
- Modern amenities
- Brand new studio, one and two bedroom apartment homes available for immediate move in

Pet Policy

Policy

No Weight Limit.

Limit 2 indoor pets per apartment. No exotic animals.

Fees

Non-refundable pet fee of $350 for the first animal plus $350 for each additional animal.

Pet Rent

Monthly Rent of $20/pet/month.

Breed Restrictions

Excluded dog breeds include Akita, Alaskan Malamute, American Bull Dog, American Pit Bull Terrier, American or Bull Staffordshire Terrier, Bull Terrier, Chinese Shar-Pei, Dalmatian, Doberman Pinscher, Presa Canario, Pit Bull, Rottweiler, Siberian Husky, Stafford Terrier, Chow, German Shepherd and any mix thereof. Letter required by Certified Veterinarian for proof of breed, weight, and required vaccinations.

Corporate Advantage Program

Register today for our Corporate Advantage Program and your employees will be eligible for all the discounts and perks offered by our apartment community. Simply provide the contact information below and one of our representatives will contact you with more information.

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Your Information
Company Information

By submitting this form, you agree to the usage of your personal data in accordance with our Privacy Policy. You acknowledge that such data will be used for the purpose of fulfilling the request in which the form you are submitting is applicable. You also agree to the acceptance of occasional follow up communication(s) in response to this request, by email, SMS, phone and other electronic means. Message and data rates may apply. Reply STOP to end.

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Amenities

Additional Community Amenities

Welcoming front porch with rocking chairs and hand-crafted Joggling Board
Innovative Teal System provides immediate, limitless hot water
Pet-friendly community
Valet trash services
Gymnasium with Freedom Climber and Garden views
Spacious Parlor with billiards, community kitchen, fully-equipped coffee station and co-working space
Multi-level, controlled-access parking garage with convenient guest parking and reserved spaces available
ButterflyMX tele-entry system provides intuitive and controlled guest access
Private, climate-controlled storage rooms available
Climate-controlled bicycle room with quick trail access
Loading dock with a pair of move-in storage rooms to uncomplicate your move
Postal Room with Parcel Pending package lockers
Relaxing Aquatics area with pool
outdoor grilling stations and lush landscaping
Tranquil Garden Courtyard with 10-foot crane fountain

Additional Apartment Amenities

1-, 2- & 3-bedroom apartments, finished with thoughtful detail
Premium Samsung stainless-steel appliance package
Full-size Samsung washer/dryer in every apartment
Custom shaker-style Mikada cabinetry with stow-away trash can drawer
Two timeless finish packages to choose from
Ivory: Black Pearl Granite counters with white cabinetry, custom metal pendant lights and Carrara Marble backsplash
Flint: White Quartz counters with gray cabinetry, glass globe pendant lights and chevron tile backsplash
Both packages feature a refined bathroom finish with white quartz counters and white cabinetry
Integrated Under-Cabinet LED Lighting in Kitchens
Extended 10-foot ceilings with full LED lighting package throughout
Energy-saving digital, programmable thermostat
Ceiling fans in bedrooms and living rooms
Spacious walk-in closets with extra storage shelf

Map & Neighborhood

DIRECTIONS: Via I-610 W: Head west on I-610 W and take exit 13B toward W T C Blvd/E T C Blvd. Merge onto N Loop W/N Loop W Fwy. Use the 2nd from the left lane to turn left onto E T C Jester Blvd. Turn left onto Pinegate and the leasing office will be on the left.

Via I-610 E: Head northeast on I-610 E. Take exit 13 B toward W T.C Jester Blvd/T C Jester Blvd. Merge onto N Loop W/N Loop W Fwy then turn right onto E T C Jester Blvd. Turn left onto Pinegate. The leasing office will be on your left.

Get Directions

Meet Our Staff

Ernesto Gonzalez
Property Manager
(281) 783-6222
Laura Basra
Assistant Property Manager
(281) 783-6222
Bryan Sims
Leasing Consultant
(281) 783-6222
Erica D'Andrea
Leasing Consultant
(281) 783-6222
Abraham Miron
Maintenance Supervisor
(281) 783-6222
Daimir Arias Guillen
Maintenance Technician
(281) 783-6222
Alma Rubio
Housekeeper
(281) 783-6222

Resident Portal

Please Click the box below to be redirected to our Authorized and Secure Resident Portal.

Resident Portal

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Contact Us

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2220 Pinegate Drive
Houston, TX 77008

Phone: (832) 957-2570
Fax:

Office Hours:
Sunday: 1:00 PM-5:00 PM
Monday-Friday: 9:00 AM-6:00 PM
Saturday: 10:00 AM-5:00 PM

Citadel Apartments in Houston, TX

At Citadel, our residents can enjoy coming home to a life of luxury and ease. Throughout our community, residents can take advantage of our fitness center, game room, pool deck, and more! Each of our one, two, and three bedroom luxury apartments in Houston, TX will feature stainless steel appliances, a full sized washer and dryer, and spacious walk-in closets that provide an ample amount of storage space. Aside from amazing amenities, our apartments in Northwest Houston offer an ideal location. The morning commute is made easy with direct access to I-610 and we are surrounded by the best dining and entertainment in the area.

Come home to Citadel and see why we are the best apartments in Houston. Schedule your visit today!